At StellarCareNW, we specialise in delivering high-quality Complex Care services for individuals with advanced, ongoing medical or health-related needs. Our team of highly trained carers and in-house nurses provide personalised, round-the-clock support in the comfort and familiarity of home.
Complex Care—sometimes called continuing care or long-term condition management—includes clinical support for individuals living with conditions such as neurological disorders, spinal injuries, tracheostomies, PEG feeding, or those requiring palliative care. With a nurse-led approach and use of smart care technology, we ensure each client receives the right care, at the right time.
Staying at home doesn’t mean compromising on medical support. Our nurse-led complex care model gives clients access to qualified, proactive clinical oversight from our in-house nursing team—coordinating with GPs and healthcare professionals to ensure your loved one’s needs are met safely and effectively.
Advanced Health Monitoring: Daily care is guided by clinical input, reducing the risk of complications.
Tailored Clinical Support: PEG feeding, medication management (eMAR), catheter care, and more.
Emergency Preparedness: Trained carers ready to respond to urgent needs.
Seamless Communication: With our digital care system and mobile app, families receive real-time updates.
We believe complex care should never feel clinical or impersonal. Our support focuses on preserving dignity, comfort, and emotional wellbeing, even when care needs are intensive.
Individual-Centred Plans: Designed around the client’s preferences, routine, and medical needs.
One-to-One Attention: Unlike residential care, we provide focused, continuous support in the home.
Trusted, Familiar Carers: Consistent staffing builds strong, reassuring relationships.
Support Beyond Physical Needs: We also focus on mental and emotional wellbeing for the client and family.
Caring for someone with complex medical needs is incredibly demanding. We work as an extension of your support network, giving families peace of mind and practical help when it matters most.
Professional Guidance: Our care coordinators and nurses are on-hand to explain, advise, and guide.
Regular Reviews: Care plans are regularly reviewed and adjusted as needs change.
Relief for Family Carers: Whether you need full-time support or respite, we’re here to help.
Transparent, Trustworthy Care: With digital logs, app updates, and open communication.
You might benefit from Complex Care services if:
You or a loved one is living with a long-term or life-limiting condition requiring medical oversight.
You have needs such as tracheostomy care, ventilator support, PEG feeding, or catheter management.
You’ve recently been discharged from hospital and require safe, ongoing care at home.
You’re receiving palliative care and want support that focuses on quality of life and dignity.
You’re a family carer seeking professional help to safely manage complex medical needs at home.
Our Complex Care services in Ellesmere Port and Cheshire offer personalised, nurse-led support to help clients live safely, comfortably, and with dignity in their own homes.
Caring for a loved one with complex healthcare needs is never easy, but you’re not alone. Our specialist team is here to offer guidance, reassurance, and personalised care solutions.
Care centred around the health of our clients
You will receive a complete range of care services
Early recognition and proactive intervention
Respecting all backgrounds and cultures
Close partnerships with local authorities and healthcare providers
We are recognised for our excellence in home care services
We know that you have questions, and we love to answer them. You can always contact us with your questions.
Our home care agency provides a wide range of services, including personal care, companionship, assistance with daily activities, medication management, and specialised care for chronic conditions or post-surgery recovery
Our caregivers are carefully selected through a rigorous screening process, which includes background checks and interviews. They undergo extensive training to ensure they meet our high standards of quality care and professionalism.
Yes, we work closely with families to match caregivers based on their preferences and needs. If you have any specific requests, we will do our best to accommodate them and ensure a perfect fit for your loved one.
Yes, we offer both 24-hour care and live-in care services. Our team is available around the clock to provide continuous support and assistance, ensuring that your loved one is never left without proper care
In case of emergencies, our caregivers are trained to respond quickly and effectively. We have protocols in place to ensure the safety of our clients, and our office is available for support 24/7 to handle any urgent situations.
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