StellarCare NW LTD

Compassionate Home Care in Ellesmere Port & Cheshire

At StellarCare NW LTD, we are passionate about providing exceptional home care services that empower individuals to live life to the fullest in the comfort of their own homes. We operate in Ellesmere Port and the surrounding areas of Cheshire, dedicated to offering a wide variety of compassionate care solutions that cater to the unique needs of each client.

Holistic Care at the Heart of What We Do

We take a holistic approach to home care, recognising the importance of both physical and mental well-being. Our services extend far beyond simply meeting basic needs; we strive to provide companionship, emotional support, and a sense of security for your loved ones.

At StellarCare NW we are dedicated to delivering a wide variety of home care services that are built around the needs and aspirations of the individual client. Our holistic approach encompasses all elements of a person’s physical and mental health wellbeing and, we pride ourselves on offering services that are unique to Domiciliary care and sets us apart from other home care agencies at no extra costs!

Our unique brand includes Nurse-Led care, a service offered to all clients whether you need nursing support or not. However, should you become unwell or have a health care complaint, the Nurse will visit you and take appropriate action on your behalf. This may include calling the GP, contacting District Nurses or by making a referral to therapy services. Having a Nurse involved with your care offers many benefits and can ensure that you receive prompt level 5 assessment and care while offering clinical expertise in your home which, in some cases can prevent some clinical conditions to worsen preventing unnecessary hospital admissions.

StellarCare NW is managed in small local teams called 'Care Hubs'. Care Hubs promote effective working and promote positive relations with you and your family or next of kin. We pride ourselves on meeting the client needs and promote continuity and stability by assigning a pool of carers to your visits. At StellarCare NW we ensure that all our clients never feel as though they are just a 'number' and go above and beyond to deliver you the best care and support in your home.

The StellarCare NW LTD Philosophy of Care

  • Nurse-Led Care: We combine the expertise of qualified nurses and dedicated care support workers, ensuring a dedicated and skilled approach to care. We have the knowledge to prevent, identify and treat illnesses.
  • Individualised Care Plans: We work closely with clients, families, and healthcare professionals to create personalised care plans that reflect specific needs and preferences.
  • Respect & Dignity: We treat all individuals with the utmost respect and compassion, valuing their autonomy and prioritising their dignity.
  • Empowerment & Choice: We believe in supporting clients to maintain independence and make their own choices whenever possible.
  • Confidentiality & Privacy: Our carers in Ellesmere Port maintain complete confidentiality regarding client information and respect individual privacy needs.

Our core principles guide everything we do:

StellarCare NW will do everything possible to keep you safe from all forms of abuse and neglect, working with you and other agencies to prevent avoidable harm. We do this by: 

  • Ensuring that our staff are well trained and skilled to provide the right Care, can recognise signs of abuse and report them swiftly, whilst ensuring that lessons are learnt and improvements made to the service, when required.
  • Giving you the information, you need to make informed choices and take informed risks. Staff at StellarCare NW understand and ensure the balance between your informed risk-taking, and the responsibility to ensure the safety of you and of others.
  • Identifying any hazards in your home and reducing the risk of infection.
  • Supporting you with any medication needs carefully to minimise the risk of errors or supporting you to continue to self- manage your medication safely.

We believe in care that meets your needs because you are involved fully in your care and its arrangement.

Each client is celebrated and supported to be an individual, to have their own social, emotional, spiritual, cultural, political and sexual needs accepted, supported and respected.

The service we provide is effective because:

  • We employ the right staff for you who have the right knowledge, skills and qualifications to fulfil your wishes and to enable you through care.
  • We will ask for your views and ideas about how you wish for your care and support to be provided and enable you to contribute to any proposed changes.
  • We will make information accessible in a way that you can understand, about your care, medication and the services being offered and how you can tell us if there is something you do not like about our services.
  • We will consult you on your wishes, history and preferences in the assessment and put this in your care plan. We will check this is up to date when your care plan is reviewed. We will make sure that your care plan is updated if your care needs change.

We will ask for your informed consent to care and any changes to it in all decisions about your care.

StellarCare NW promotes a person-centred approach because:

  • Staff will take an interest in what makes you, you; the things you want to share from memories, the things you like and do not like, current interests, needs and new pursuits.
  • Staff will treat you with dignity in the way they speak with you and the way they behave.
  • We will assist you in continuing to use your skills and in pursuing your interests.
  • We will uphold your right to privacy in all aspects of your care, personal affairs and belongings.
  • All information about clients is treated as confidential and only shared with members of staff, other professionals or organisations for the provision of care with your consent or your representative.
  • Information about you will be protected and stored to meet legal requirements and only kept for as long as is necessary.

We will make sure you understand information and what is said, providing you with the support you need and giving you the help that you require to make your voice heard.

StellarCare NW will be responsive to what we see, hear and know, to ensure that you maintain your health and wellbeing.

  • Care staff will ensure that they are up to date with what is in your care plans and make changes when they are needed.
  • StellarCare NW welcomes complaints, compliments and issues raised and will always take them seriously, investigate and take the action needed to put things right, and improve the service we offer.
  • Staff will work with other professionals to ensure that your care is joined up.

StellarCare NW is a well-led organisation, knowing its responsibilities and carrying them out.

  • The management staff of StellarCare NW are available and approachable for clients and staff alike.
  • StellarCare NW has the skills to monitor the service and make changes when they are needed.
  • When things go wrong, StellarCare NW and its management staff are honest with you and give solutions on how to put things right.
  • StellarCare NW welcomes feedback from you to shape and improve the service.
  • StellarCare NW works in partnership with other agencies for the provision of the service.

The Advantage of Nurse-Led Care

Our unique approach integrates nurse-led care into all our packages. This ensures:

Prompt Assessment: Our nurses are qualified to deliver Level 5 assessments, quickly identifying and addressing any potential health concerns.

Clinical Expertise in Your Home: Our in-house nurse can support care staff and oversee your care ensuring effective communications with other healthcare professionals and potentially preventing a hospital admission.

Proactive Healthcare Management: Our in-house nurse liaises with GPs, specialists, and other healthcare professionals to ensure seamless care coordination.

Having a nurse involved in your care offers many benefits and can ensure that you receive prompt level 5 assessment while offering clinical expertise in your home which, in some cases, can prevent some clinical conditions from worsening and ultimately prevent unnecessary hospital admissions.

Technology for Enhanced Care Delivery

At StellarCare NW LTD, we embrace the power of technology to optimise care delivery. We utilise a robust, user-friendly digital care management system accessible via desktop or mobile app. This system offers several key benefits:

Improved Efficiency: Streamlined care planning, scheduling, and data management lead to more efficient care delivery.

Enhanced Communication: Real-time data ensures clear communication between staff, clients, and families.

Reduced Errors: The system minimises administrative tasks and potential errors, freeing up more time for quality care.

Need more information? 03301 289627 or Book an Appointment

Key Features of The Mobile App

  • Free & Optional: Downloading the app is free and entirely optional for next of kin (NoK).
  • Real-Time Updates: Provides live updates on each carer visit, including check-in/out times, carer name, location, and tasks performed.
  • Medical Alerts: Notifies NoK and the office of any medical alerts raised, prompting nurse review.
  • Improved Communication: Facilitates easy hand-overs between carers, generates real-time alerts, and offers medication management (eMAR) and electronic call monitoring.
  • Peace of Mind: Offers transparency through a secure login and ensures loved ones are receiving respectful and personalised care.

High Quality Care at Home in Ellesmere Port & Across Cheshire

At StellarCare NW LTD, we offer reliable and empathetic care delivered by a team of dedicated professionals. Our nurse-led home care services in Ellesmere Port and Cheshire provide peace of mind and the reassurance that your loved ones are receiving the highest quality care, customised to their individual needs.

If you are looking for compassionate and reliable home care in Ellesmere Port or the surrounding areas, contact StellarCare NW LTD today. We're here to support you and your loved ones.

We are also actively recruiting for care jobs in Ellesmere Port. If you're passionate about making a difference in people's lives, visit our careers page to learn more!



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