Last updated: 27/05/2025
Welcome to StellarCare NW Limited. These Terms of Service (“Terms”) govern your use of our website and outline the conditions under which we provide our care services. By accessing our site or receiving our services, you agree to these Terms. If you do not agree, please do not use our site or services.
1. About StellarCare NW Limited
StellarCare NW Limited is a UK-based care provider offering the following services to adults (18+) living in Cheshire and Chester:
Care at Home
Live-in Care
Respite & Short-Term Care
Night Sitting Service
Learning Disability & Autism Support
Dementia Care
Complex Care
2. Service Agreements
All care services must be arranged through our dedicated app and are subject to a formal care agreement. This agreement will be discussed and signed during the client registration process. Terms such as pricing, payment frequency, care schedules, and care requirements are outlined in this agreement and may vary by client.
3. Fees and Payments
Fees for our services are determined on a case-by-case basis and may be charged on an hourly, daily, or weekly basis, depending on client needs. Payment terms, such as advance or post-service invoicing, are agreed upon in the care agreement.
Please note: Late fees or cancellation charges may apply in accordance with the terms outlined in each client’s individual agreement.
4. Website Use
You may access and use our website to learn about our services or submit enquiries via our contact form. We do not offer account registration or client logins via our website at this time.
While we aim to keep all website content accurate and up to date, the information is provided for general purposes only and may be subject to change.
5. Limitation of Liability
We strive to provide a consistent and reliable care service. However, StellarCare NW Limited shall not be held liable for any delays, interruptions, or losses resulting from factors beyond our reasonable control, including but not limited to staff illness, extreme weather, technical failures, or third-party app issues.
6. Termination of Services
Both the client and StellarCare NW Limited may terminate care services. Specific terms regarding notice periods and transition of care will be outlined in the individual care agreement.
7. Privacy and Data
We collect and use limited personal data as described in our Privacy Policy. By using our services or submitting information via our website, you consent to the collection and use of your information in accordance with that policy.
For data-related enquiries, contact:
📧 info@stellarcarenw.co.uk
8. Governing Law
These Terms are governed by and interpreted under the laws of England and Wales. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the English courts.
9. Contact Us
If you have any questions about these Terms or our services, please contact:
📧 info@stellarcarenw.co.uk
